Your Data at Khela VIP Fully Secured

1

Introduction

Khela VIP A trusted online gaming platform in Bangladesh. We place the highest priority on our users' privacy. This Privacy Policy ("Policy") describes how Khela VIP collects, uses, stores, and protects your personal information.

This policy applies to Khela VIP's website, mobile application, and all related services. By using our platform, you are considered to have accepted this Privacy Policy. Please read it in full before using the platform for the first time.

We comply with international data protection laws and applicable regulations in Bangladesh. Our goal is to manage your data transparently at all times and earn your trust.

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What Information We Collect

Khela VIP collects the following types of information from you. This data is primarily used to manage your account, ensure security, and improve our services.

We also automatically collect certain usage data — such as which pages you viewed and for how long, and which buttons you clicked. This is done entirely anonymously and is used solely to improve our services.

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How Your Data is Used

Khela VIP Your information is used for the purposes below. We never use your data for unauthorized purposes.

• Account Management: To create your account, verify logins, and maintain security.
• Payment Processing: To process deposits and withdrawals securely.
• KYC Verification: To verify your identity and prevent money laundering.
• Customer Support: To resolve your complaints and queries.
• Promotions & Offers: To send you relevant offers based on your preferences (you can turn this off at any time).
• Responsible Gaming: To identify problematic gaming behavior and provide timely support.
• Legal Obligations: To meet the requirements of government or regulatory authorities.
• Platform Improvement: To analyze and improve the user experience.

We never sell your personal information to advertising networks. To stop promotional emails or SMS, you can opt out from your Account Settings.

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Data Sharing Policy

Khela VIP does not share your personal information with third parties — that is a core principle we stand by. However, there are limited circumstances where sharing may be necessary:

• Payment Provider: The relevant payment gateway is provided with the necessary information to process bKash, Nagad, Rocket, or USDT transactions.
• Game Provider: Designated technology partners for operating the Live Casino or Sports Betting platform.
• Legal Authorities: In response to a court order, money laundering investigation, or a lawful request from a regulatory authority.
• Security Services: Specialized technology partners for fraud detection and account protection.

In each of the above cases, we ensure that third parties adhere to the same standard of privacy policy. Our agreements with them explicitly include data protection terms.

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Cookie Policy

The Khela VIP website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve our services.

We use three types of cookies:

• Essential Cookies: Maintaining login sessions and security tokens — the site cannot function without these.
• Functional Cookies: To remember your preferred language, theme, and settings.
• Analytics Cookies: To understand which pages are visited most and where users encounter difficulties — entirely anonymously.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

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Data Protection Measures

To protect your data, Khela VIP employs industry-leading security measures. Our security layers include:

• 256-Bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security on your account login.
• Regular Security Audits: Periodic audits conducted by third-party experts.
• Firewall & DDoS Protection: Server-level protection against cyberattacks.
• Encrypted Database: Stored data is kept in encrypted form.
• Staff Training: Regular training provided on data privacy matters.

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Your Rights

As a registered user of Khela VIP, you have the following rights:

• Right to Access Your Data: The right to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restriction of Processing: You can restrict the use of your data for specific purposes.
• Right to Data Portability: The right to receive your data in a portable format.
• Right to Object: The right to object to specific types of processing.
• Marketing Opt-Out: The right to opt out of promotional communications.

To exercise any of these rights, please contact our support team. Upon receiving your request, we Within 30 business days We are committed to responding. In certain cases, legal obligations may prevent the complete deletion of data — we will explain the reason if that applies.

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Children's Privacy

Khela VIP is strictly intended for users aged 18 and above. We do not knowingly collect personal information from minors.

Age is verified at registration, and proof of age is collected during the KYC process. If an underage account is identified, it will be immediately closed and all collected data will be deleted.

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Third-Party Links & Services

The Khela VIP platform may integrate with third-party game providers or payment services. These third parties have their own privacy policies, and Khela VIP is not responsible for their practices.

We ensure that all our partners:

• Follows international standards for data protection.
• Are contractually bound to uphold confidentiality terms in their agreements with us.
• Receives only the information necessary to provide the specific service.
• Data cannot be used beyond its defined purpose.

10

Data Retention

Khela VIP retains your information for the following periods:

• Account Information: For a minimum of 5 years while the account is active and after closure.
• Financial Transactions: A minimum of 7 years as required by law.
• KYC Documents: Up to 5 years after verification.
• Gaming Logs: Up to 2 years.
• Marketing Data: Deleted immediately upon opt-out.

Once the defined retention period has passed, data is securely deleted or anonymized. Some data may need to be retained for a longer period due to legal obligations.

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Policy Changes

Khela VIP may update this Privacy Policy at any time. For significant changes, we will:

• We will post a notice on the website.
• We will notify you via your registered email or phone.
• We will provide at least 7 days' notice before any changes take effect.

Continued use of the platform after an updated policy is published will be taken as your acceptance of the new policy. Please check the "Last Updated" date at the top of the page regularly.

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Contact

For any questions, requests, or complaints regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Support: Website Live Chat Section
• Response Time: Initial response within 48 hours

We respect your privacy and are always here for you. If you have any concerns, do not hesitate to reach out — we are ready to help quickly.