Khela VIP's Terms and Conditions

1

General Terms & Conditions

Khela VIPThe terms and conditions of - constitute a legally binding agreement between you (the user) and our platform. These terms are available in both English and Bengali; however, in the event of any dispute, the Bengali version shall take precedence.

These Terms and Conditions Khela VIP- applies to all products, services, games, promotions, and every section of the website. We reserve the right to modify these terms at any time without prior notice, though significant changes will be communicated to your registered email address.

By using our services, you confirm that you are at least 18 years of age, that online gaming is legally permitted in your country of residence, and that you are accepting these terms voluntarily.

2

Account Register

Khela VIPTo open an account with -, you must provide accurate and complete information. Registering with incorrect or false details may result in account termination and forfeiture of any funds held.

• Each individual may only Only one can open an account.
• Creating multiple accounts from the same device, IP address, or payment method is strictly prohibited.
• The phone number and email address provided at registration must be verified.
• You may not authorize a third party to manage your account on your behalf.
• Keep your password confidential. You are solely responsible for any consequences arising from sharing your login credentials with others.

3

Deposits & Payments

Khela VIP- accepts deposits via bKash, Nagad, Rocket, and USDT. All transactions are processed instantly, though minor delays may occur due to technical issues.

• Minimum deposit amount is BDT 300.
• Deposits must be made from your own payment account.
• Third-party deposits are not permitted and any such transactions will be cancelled.
• Once a deposit has been completed, it cannot be reversed.
• To prevent money laundering, we monitor suspicious transactions and report them to the relevant authorities where necessary.

If a deposit fails or an incorrect amount is processed, please notify our support team immediately. Claims submitted without supporting evidence will not be accepted.

4

Withdrawal Policy

To withdraw winnings from Khela VIP, your account must be fully verified. Withdrawal requests from unverified accounts will not be processed.

• Minimum withdrawal amount is BDT 500.
• The maximum daily withdrawal limit depends on your account tier.
• Withdrawal requests are typically processed within 1–3 business days.
• Withdrawals will only be made using the same method as the original deposit.
• Wagering requirements must be met before bonus funds can be withdrawn.

5

Bonuses & Promotions

Khela VIPThe following conditions apply to all bonuses and promotions on -. Each offer carries its own specific terms, which are detailed on the promotions page.

• The welcome bonus is available to newly registered members only and applies to the first deposit.
• To withdraw bonus winnings, you will generally need to complete a wagering requirement of 20–30 times the bonus amount.
• Multiple bonuses cannot be active simultaneously unless explicitly stated otherwise.
• Winnings from bonus funds must meet the applicable requirements before a withdrawal can be made.
• If bonus abuse or manipulation is detected, the bonus and any associated winnings will be voided.
• Cashback offers are calculated based on net losses.

Each bonus has a set expiry date. Any unused bonus will be automatically cancelled once it expires. To view all current offers, visit our Promotions Page Visit.

6

Gaming Rules

All Khela VIP games — including casino, Live Casino, Sports Betting, and bingo — operate using internationally certified RNG (Random Number Generator) technology. This means no outcome is predetermined; every result is entirely independent.

• If a disconnection occurs during a game, the outcome will be determined based on the server logs.
• In Sports Betting, if a match is cancelled after a bet has been placed, the bet is generally refunded.
• In Live Casino games, the dealer's decision is final.
• We reserve the right to correct any payouts made incorrectly due to a technical error.
• The rules for each game are detailed on its respective game page.

7

Prohibited Activities

Any activity that violates Khela VIP's terms and conditions is strictly prohibited. The following actions are entirely forbidden:

• Using bots, automated software, or artificial intelligence to play games.
• Creating multiple accounts to exploit bonuses or promotions.
• Colluding with other users to manipulate the outcome of any game.
• Using the platform for money laundering or any other illegal financial activity.
• Attempting to breach or exploit the platform's security systems.
• Operating an account using a false identity or someone else's information.

8

Account Closure & Suspension

Khela VIP reserves the right to close or suspend any account at any time without providing a reason. In most cases, however, users will be notified before their account is closed.

You may close your account at any time by contacting our support team via email. Any valid balance may be withdrawn before closure, subject to applicable conditions.

• Balances on accounts closed due to a terms violation will not be refunded.
• A self-closed account can be reactivated, but you will need to submit a request to do so.
• If you self-exclude under Responsible Gaming, your account will not be reactivated before the exclusion period ends.

9

Privacy & Data Protection

Khela VIP places the highest priority on protecting your personal data. We use SSL encryption and will never sell your information to third parties.

However, information may be disclosed to the relevant authorities where required by legal obligation or for the purposes of anti-money laundering or fraud investigation. To view our full privacy policy, Click Here।

10

Responsible Gaming

Khela VIP believes gaming should be purely for entertainment. We never want any of our players to face financial or mental health difficulties as a result of gaming.

• You can set your own deposit limits, betting limits, and session time limits.
• Using the self-exclusion feature, you can suspend your account for anywhere from 7 days to permanently.
• If you notice any signs of problem gaming, please seek help immediately.
• Allowing anyone under the age of 18 to play is strictly prohibited.

To learn more about responsible gaming, visit our Responsible Gaming Page View.

11

Dispute Resolution

If a dispute arises with Khela VIP, please contact our support team in the first instance. The majority of issues can be resolved directly through discussion.

• Any complaint must be submitted within Within 72 hours must be reported promptly. Complaints submitted at a later stage may not be considered.
• When submitting a complaint, please include the transaction ID, screenshots, and a detailed description.
• Our support team will provide an initial response within 48 hours of receiving your complaint.
• Complex disputes may require up to 14 business days to investigate.
• If you are not satisfied with our decision, you have the right to seek resolution through an independent mediator.

12

Terms Changes & Effective Date

Khela VIP reserves the right to amend these terms and conditions, in part or in full, at any time. A notice will be posted on the website at least 7 days before any changes take effect.

Continued use of the platform after updated terms have been published will be considered acceptance of those terms. We recommend checking this page regularly.

For any questions regarding these terms, please contact our support team. We are always here to help.